How to hide the "National ID" field on the RC_CASE page and 360 view page for a particular country in CRM?

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Recordname.Fieldname .Visible = False; 

Write the Code on Page Activate It will work.

Check to see if the particular country is setup as a different BU/Set ID. Then make changes for the appropriate display template. 

Else you need to code.

National ID field is part of toolbar content. Remove it from the toolbar configuration: 

setup CRM > Common definition > Component Configuration > Toolbar 

You can do it through peoplecode also RC_TOOLBAR (app package) 

check which toolbar you are using; you will come to know the toolbar name from Call Center BU setup. 

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