PeopleSoft has rolled out its HelpDesk for Human Resources solution, which aims to marry customer relationship management with human resources applications. 

The HelpDesk Internet HR service integrates PeopleSoft's CRM and Human Capital Management solutions to give HR workers a complete view of every employee's case history and HR data. 

"You call one central number and let processes and technology route you to the right individual that has the competency to answer that question," said Hanif Ismail, PeopleSoft's director of global human capital management business strategy. 

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